IKN Forum Retail

BitBang Sponsor


24 June 2021


09:00 – 16:30


Online Event



Get the best innovations and strategies from Italy and the World in the biggest networking HUB for the Retail community since 21 years!

About the event

  • Omnichannel: virtual purchases and social commerce to revolutionize the shopping experience
  • Alternative payments: contactless solutions to pay faster and more securely
  • Technology: optimize customer service (chatbots, voice, AR/VR solutions), investments on cloud (efficiency, flexibility and scalability) and AI (resilience, time to market, competitive gap increase and employee support)
  • Health: enhancing the qualities of its products in terms of health and sustainability, initiatives aimed at improving the social context by building and consolidating better relations with consumers, workers and local communities
  • Marketing: personalization, customer experience, storytelling – study all the touchpoints in order to implement omnichannel strategies that are able to cover every point of interaction
  • Retail data&analytics: from governance to visualization – the weapons of store management

What you'll learn

  • Relaunch of Made in Italy between Design, Sustainability and Digital Sustainability: new habits and conscious purchasing choices and optimized online deliveries
  • E-commerce: cost reduction with greater automation and process improvement, click and collect and pickup delivery enhancement
  • Smart agrifood: sustainability, traceability and certification
  • Supply Chain: 5G and AI to increase consumer journey, personalization, and improve organizational effectiveness and efficiency
  • Recovery Plan: what incentive plans for recovery?
    International: the voice of the TECH GURU